HR Operations Assistant (Rolling Intake)

About Pearson

Provider of educational materials and learning technologies. They combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale.

Your role

• Provides Tier 2 support to requests submitted by Pearson employees, former employees, and vendors to broad HR-related processes and systems
• Processes HR transactions in Fusion and other HR technologies, as requested
• Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g. HR Operational Reports, Processing of requests with more than 10 entries, etc.)
• Leverages knowledge management solutions to complete inquiries and transactions
• Works to meet expected service levels and business performance goals
• Escalates client service issues to the appropriate party
• Documents all cases in the case management system
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices
• Demonstrate empathy for the colleague’s situation and speak in a manner/tone the colleague can understand and relate with
• Supports change programs and initiatives. Develop an understanding of HR operations
• Participates in scheduled and ad hoc training to improve HR and business acumen
• Supports colleague engagement and cultural programs and initiatives
• Performs special projects and related duties, as assigned
• Responsible for the daily service operations. Ensure effective, fair, and consistent administration including adherence to policies and procedures and meeting service levels
• Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with the Team Lead and take appropriate action

Training & development

Pearson is committed to helping you to reach your goals. Whether you’re starting in a new field, ready to upskill, or looking for new opportunities, they have the tools to help.

• Pearson Pathways.
• Pearson Advance.
• IT Training Courses.
• Corporate Degree & Certification Program.
• Assessment.

Read more here...

Benefits

Pearson Philippines provides competitive compensation and benefits to its employees. Here's a general overview:

• Maternity, Paternity, and Family Care
• Stock Purchase options
• Flexible Work Policies
• Confidential Support for Stress, Health, and Other Personal Needs
• Profit Sharing Plans
• Generous Paid Time Off
• Flexible Health Plans

Career progression

With Pearson, learning isn’t just something to get through, it’s a chance for a breakthrough. A challenging, enriching experience you undertake knowing it’s taking you forward and making an impact. For those who want progress, not just potential, Pearson is your partner in the moments that matter, proudly creating experiences that are full of life, so yours are too.

Work-life balance

At Pearson, they value the well-being of their people. That's why most roles offer flexibility in how and where they work - be it from home, an office, or during non-traditional hours.

Company culture

Pearson is committed to supplying the highest possible quality of product and service to the customers, supporting charitable endeavors that advance literacy, learning, and teaching, and offering careers that meet their employee's desire to fulfill a higher calling. Pearson People display a strong sense of interpersonal respect and gentility, an outflow of being grounded in the education and teaching environment.

About you

• Graduate of a 4-year course
• Very good to excellent English communication skills
• Quick study
• Ability to multi-task
• Amenable to work on a shifting schedule

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Application process:

• HR will do the screening process.
• Technical interview
• Managerial interview
• Senior manager interview
• Job offer

Source/s:

• pearson.com
• youtube.com