HR Global Service Desk Assistant (Start ASAP)

About Pearson

Provider of educational materials and learning technologies. They combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale.

Your role

• Processes HR transactions in Fusion and other HR Technologies, as requested.
• Resolves HR process and policy questions and colleague issues through multiple communication channels.
• Escalates client service issues to the appropriate party as appropriate.
• Documents all cases in the case management system.
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices.
• Provides input to the Pearson HR Delivery Center knowledge base and contributes idecontributeve processes or performance.

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Training & development

Pearson is committed to helping you to reach your goals. Whether you’re starting in a new field, ready to upskill, or looking for new opportunities, they got the tools to help.

• Pearson Pathways.
• Pearson Advance.
• IT Training Courses.
• Corporate Degree & Certification Program.
• Assessment.

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Compensation & benefits

• Maternity, Paternity, and Family Care.
• Stock Purchase options.
• Flexible Work Policies.
• Confidential Support for Stress, Health, and other personal needs.
• Profit Sharing Plans.
• Generous Paid Time Off.
• Flexible Health Plans.

Career progression

With Pearson learning isn’t just something to get through; it’s a chance for a breakthrough. A challenging, enriching experience you undertake knowing it’s taking you forward and making an impact. For those who want progress, not just potential, Pearson is your partner in the moments that matter, proudly creating experiences that are full of life, so yours are too.

Work-life balance

At Pearson, they value the well-being of their people. That's why, for most roles, they offer flexibility in how and where they work - be it from home, an office, or during non-traditional hours.

Company culture

Pearson is committed to supplying the highest possible quality of product and service to the customers, supporting charitable endeavors that advance literacy, learning, and teaching, and offering careers that meet their employee's desire to fulfill a higher calling. Pearson People display a very strong sense of interpersonal respect and gentility that is an outflow of being grounded in the education and teaching environment.

About you

• Graduate from a 4-year course.
• Very good to excellent English communication skills.
• Quick study.
• Ability to multi-task.
• Amenable to work working shifting schedule.

How to apply

To apply for this position, simply click the “Apply” button on this page

• The screening process will be done by HR.
• Technical interview
• Managerial interview
• Senior manager interview
• Offer

Source/s:

• ph.prosple.com
• pearson.com
• youtube.com
• glassdoor.com