2022 HR Operations Intern

Responsibilities

• Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPI’s and SLA’s
• Utilization of Service Now (Snow) to log queries as tickets and ensure its closure
• Take ownership of end-to-end case management processes (policies and procedures)
• Respond to employee enquiries in an efficient and effective manner.
• Proactive interaction with SMEs, HR Business Partners, Country HRs, Employees, and Line Managers to resolve cases:
• Providing and asking for updates on case status
• Gathering missing data necessary for case processing
• Identifying best practices and knowledge sharing.
• Coordinate with third-party service administrators
• Keep stakeholders updated on the status of open cases.
• Adhere to the escalation and support process, wherein complex queries are escalated to SMEs and/or the Specialist team in Tier 2 for resolution
• Abide Data Privacy rules, including reporting of Data Privacy breaches.