2022 Healthcare Advocates (Customer Service Representative) null

Customer Service careers at Optum. Our customer service teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. We support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company.

Learn more about why this is the place to do your life's best work.

What you will do:

Member Services:

You will be responsible for inbound and outbound calls from members. You will respond to general questions or take information from members related to but not limited to:

• Health benefits
• Eligibility status/issues
• Claims inquiries
• Requests for member materials
• Prescription benefits
• Primary care physician changes
• Prescription coverage
• ID cards and Open Enrollment Verification

Provider Services:

You will personalize every interaction with providers regarding their concerns/questions for:

• Benefits
• Eligibility
• Authorization/notification
• Claims
• BillingGeneral requests

You will advocate on behalf of our providers in a compassionate manner to resolve their concerns.