MedSpecialized, Inc.
Medical Software Implementation Specialist
Philippines
Opportunity expired
Opportunity details
- Graduate Job or Program
- PHP 21,000 - 25,000 / Year
- Apply by 30 Dec 2022
Job Overview
A Medical Software Implementation Specialist trains healthcare professionals to use new our Electronic Health Records software.
- Work Arrangement: Temporary work from home. Once the pandemic situation is better, the Clinical Applications Specialists may be required to report to our office.
- Holidays: All national Philippines and USA holidays are observed.
Rewards Package
- 5,000 New Hire Bonus
- Robust and effective Government Benefits Administration
- Relocation allowance for new hires (from Outside Cebu)
- Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
- Free Health insurance with 1 free dependent
- Free Life insurance
- Free Accident insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
- Paid time off—public holidays, vacation, and personal time off
Responsibilities
- Work directly with clients remotely through chat or call to provide first-call resolutions on the software issues they encountered
- Work on assigned emails on issues received via email
- Will be in charge of IMS Product training, VN customization, Letters and Forms, and Value-Added Services
- Take care of client calls and transfer to the designated department if necessary
- Escalate issues encountered if further troubleshooting is needed
- Coordinate with internal teams depending on clients' requests
Qualifications
- Preferably a graduate of any medical-related program but college level with relevant BPO experience
- Fresh graduates are welcome to apply
- ESL/Training experience is a plus
- Confident, have high self-esteem and must be tech-savvy
- Must score exceptionally high in our online aptitude exams
- Good English communication skills
- Basic knowledge of medical terminologies
- Must PREFER to work in a graveyard shift
- Easy-going and independent
- Can work with less supervision
Reviews
We do training for all new hires from the PH office, IN office and US office. The training may be related to soft-skills like Communication, or technical skills regarding the company's software. Of course, that entails research and study, which we do a lot of. We may also do refresher courses to tenured employees who may need it. Other, smaller tasks include (but are not limited to) grading and assessing employees, preparing for annual refresher courses, updating any knowledge we may have on previously learned topics, and much more.
I love training and I am in a role I love. I am happy with the balance of power and limitations I have in my role.
I get to meet and talk to different people almost every week
About the employer
MedSpecialized
3.9
500 - 1,000 employees
Business Process Outsourcing
"MedSpecialized, Inc. is a HealthCare Software Company that provides support to US companies. We have been in the BPO Industry since 1998".
Pros and cons of working at MedSpecialized
Pros
The working environment.
The environment is very positive. I am also challenged to grow and expand my knowledge and learn new skills.
Benefits and Compensation.
Culture, Benefits, Workmates, Flexibility,
MedSpecialized is a company that values its employees and I love how the company incorporates work-life balance in its values.
Friendly, relatable employees who have shared interests and really have your back. Upper management may naturally be strict at times, but they are also very understanding and really make an effort to show their employees they care.
Cons
Not too many opportunities to develop other skills
Just like any other company, MedSpecialized has areas that can be improved on.
The workload can be a bit heavy, but I am also still adjusting and getting familiar with how things are done.