Account Representative - IT Account (Rolling Intake)

About MedSpecialized

MedSpecialized, Inc. is a healthcare solutions company that provides support to its US-based partner companies, which has been in operation since 1998. The company takes pride in providing forward-thinking, innovative solutions that improve the healthcare delivery of medical practices in the United States.

Your responsibilities

• Manage client's portfolio on an average of 50-60 clients on a day-to-day basis. 
• Establish and maintain strong client relationships through regular close contact, frequent phone calls, email communication, and meetings online 
• Provide timely and consistent communication to clients and internal teams.
• Answer inbound calls and emails regarding client issues effectively and efficiently  
• Actively handle upgrades and upsells value-added services 
• Relay client issues to the appropriate teams including Cloud Support, Helpdesk, Vonage Team, etc. if items cannot be resolved at the account manager level
• Follow up on client issues within 24-48 hours with updates 
• Monthly status report meeting with Team Lead and Manager 
• Weekly team meeting client reports 
• Ensure client information in tools are accurate and up to date 
• Updating, adding, and verifying client contact information in ConnectWise monthly, making sure to mark key contacts such as office managers, physicians, etc.
• Send in tickets to the helpdesk and cloud support team for issues and other related client concerns.
• Schedule and Meet with the client on a quarterly basis.
• Document all client communication in tools

Training & development

They handle the training for new hires, tenured employees, and clients while producing training materials in-house for further guidance. Their on-site trainers handle new hires and provide refresher and up-skill courses for tenured employees, while their online training specialists educate clients on how to use their products and services.

Compensation & benefits

Here is the list of salary and perks that you can get with MedSpecialized:

• Monthly salary of 23,000 - 30,000 (not including bonuses) 
• New hire bonus of 5,000
• Risk allowance of 2,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacations, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident Insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

Career progression

They support their employees with onboarding and continuous training to help them reach their highest growth potential. Mentors provide coaching and guidance, and their Corporate Trainers provide tailor-fit support through classroom and virtual delivery methods.

Work-life balance

Achieve career growth and maintain work-life balance in a casual workplace that encourages smart work, nurtures creativity, and welcomes diversity.  Employee empowerment is about offering a stimulating work environment and a fantastic rewards package. At MedSpecialized, not only do they keep employees engaged in challenging and meaningful work, they also set up systems and policies to ensure everyone's health, safety, and overall satisfaction.

Company culture 

Grow your career in a workplace that welcomes smart work, creativity, and diversity. Find your home in a casual, fun-loving team that makes work feel like a passion, not a chore.

About you

• Physically fit to work in a BPO setting
• BS Graduate in any Technology related course (Computer Engineering, IT, Computer Science) 
• Good English verbal and written communication skills
• Strong attention to detail and multi-tasking skills
• Can work well with a team
• Good Customer Service, Planning, and Organizing Skills 
• Proficient in Microsoft (Excel, Word, etc) and Google (Gmail, Spreadsheet, Docs, Slides, etc.) applications 

How to apply

Please click the "Apply on employer site" button to apply.

Recruitment Process:

• Candidate Application Form
• General Assessment 
• Phone Screening
• Technical Interview (Virtual)
• Reference Check
• Job Offer
• Training

Source/s:

• medspecialized.com
• mynimo.com
• youtube.com