Delivery Operations Mgt (Rolling Intake)

About Concentrix

Concentrix provides clients in key industry verticals: technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public sector.

Your role

• Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviews
• Provide account-specific KPI/SLA/SLO reporting and monitoring
• Provide / process Account Knowledge / Process Updates
• Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including
• attending client QA calibration meetings)
• Point of contact for Account Leadership for Help Desk inquiries
• Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed

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Training, development & rotations

• As the complexity of the communications industry continues to grow, they understand that you require increased professional training and training-related services to meet your business objectives. Today’s increasingly powerful and cost-efficient speech and voice automation solutions require specialized training in development, implementation deployment, and administration.
• Concentrix meets your training needs by providing courses that span all levels of expertise and job function – from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise is, Concentrix has classes to enhance and grow your knowledge level.
• Courses are offered in a classroom, as a webinar, or as e-learning modules. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting.

Compensation & benefits

• Concentrix Benefits include Dental Insurance
• Vision Insurance, and a 401K / Retirement Plan, along with 12 other unique benefits in categories such as Financial Benefits and Paid Time Off.
• Employees score their Perks And Benefit an average of 73/100.

Career progression

At Concentrix, they know that their people are their biggest strength, and they love when they share their growth stories. Around the globe, their staff is challenged to be disruptive every single day and that disruption is not only what makes them grow as a team, but also people grow as professionals. They are proud to develop their people from within and see them move up in their careers and the Concentrix organization.

In a world full of averages, they stand out. Being fanatical about people means providing them with the support and resources to learn and advance in their careers. Worldwide teams have access to live learning opportunities, career pathing support, and even online learning portals with university-level courses. They recognize talent from the moment of hiring and are proud to support their employees to achieve the highest levels of success.

Work-life balance

Concentrix recognize all the stresses present in the world today, mental health and well-being aren’t just important, they’re crucial. They invest in resources to ensure that their people are mentally healthy because they care deeply about them and want to make sure nothing stands in the way of them growing and living their best lives. 

Company culture

Concentrix strives to provide the best possible customer experience for all client's customers. They think differently from their competitors because they understand the unique challenges their clients and their customers face.

Experience is everything because great experiences create better engagement. And, better engagement means better business outcomes for everyone. That’s the everyday life at Concentrix.

They are a global partner with ambitious, progressive business leaders and are always looking for ways to disrupt the market by being obsessed with making their clients’ businesses better. As a diverse, global organization, they have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

About you

• Minimum of two years of a college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally
• Must be a Graduate
• Excellent Communication skills
• Knowledge of MS Office

How to apply 

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• concentrix.com
• glassdoor.com